Returns & Exchanges
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We want you to love every item you buy from HawaiiDShop. If something is not right, you can return or exchange it within 60 days of delivery, for any reason. This page explains what you can return, how to start a return or exchange, who pays for return shipping and what happens after we receive your item. For how and when your money is returned, see our Refund Policy.
Returns at a glance
- Return window: 60 days from the date your order was delivered.
- Eligible items: every product we sell, for any reason.
- Exchanges: size and colour exchanges, subject to availability.
- Return shipping: free when an item is damaged, defective or not what you ordered; you pay return postage for a change of mind.
- Restocking fees: none, ever.
- Refund timing: received on your original payment method within 7 calendar days after your return is approved.
1. Our 60-day return window
You have 60 calendar days from the delivery date shown in tracking to request a return or exchange. You only need to contact us within those 60 days. Once your return is approved, you have 14 days to send the item back. If you received your order as a gift, the same 60-day window applies from the delivery date.
2. What you can return
All HawaiiDShop products can be returned within 60 days. What we ask depends on the reason for the return:
- You changed your mind, or the size or colour is not right for you: please return the item unused, in the condition you received it, with any included accessories and, where possible, the original packaging.
- The item is damaged, defective or not as described: return it in any condition. You only had to open or try the item to find the problem.
- We sent the wrong item: return it in any condition and we send the correct item or refund you.
Check fit gently indoors before laundering or altering an apparel item. If a garment is damaged, defective, wrong or not as described, contact us with the issue; handling it to discover the problem does not remove your 60-day return right.
3. How to start a return or exchange
- Email [email protected] or submit a ticket with your order number, the item or items you want to return, the reason, and whether you would like an exchange or a refund.
- If the item is damaged, defective or wrong, attach clear photos of the item, the problem and the shipping label.
- We reply within our target of 1 business day with your return authorization and instructions, including the return address and, when we cover the cost, a prepaid return label.
- Pack the item securely, include your order number, and ship it within 14 days with a tracked service. Keep your tracking number until your return is complete.
Please do not send items back without contacting us first. Returns without an authorization take longer to identify and process.
4. Return shipping costs
If your item arrived damaged, is defective, is not as described or is not what you ordered, return shipping is free: we email you a prepaid label or reimburse your reasonable tracked shipping cost. For a change of mind, including a size or color exchange, you pay the cost of sending the item back. We pay outbound shipping for an approved exchange item. We never charge restocking fees.
5. Exchanges
We are happy to exchange an item for a different size, colour or style of the same product. If you want a different product, we treat it as a return plus a new order and refund or charge only the price difference. If the replacement you want is out of stock, we offer an alternative or a full refund. We ship exchange items within 1–3 business days, an estimate subject to fulfillment verification after your return arrives, or straight away for damaged or wrong items once we have your photos.
6. Damaged, defective or incorrect items
If something arrives damaged or faulty, or you received the wrong item, tell us within 60 days of delivery and include photos. In most of these cases you do not need to send the item back: we send a free replacement or give you a full refund, including the original shipping charge. If we need the item for inspection, we provide a prepaid return label.
7. What happens after we receive your return
We inspect returned items within 2 business days of arrival and email you the outcome. Once your return is approved, we ship your exchange, or refund you and the money reaches your original payment method within 7 calendar days of approval. See our Refund Policy for refund amounts, methods and timing.
8. Orders that have not shipped yet
If your order has not shipped, you do not need to make a return. Visit Cancel or Change an Order to cancel it or change the size, colour, quantity or shipping address.
9. Need help with a return?
Email [email protected] and we reply within our target of 1 business day. You can also browse our FAQs and our Shipping & Delivery policy.
11. Fit checks for a returnable Hawaiian shirt
Try the shirt indoors and compare it with the fit you wanted before laundering or altering it. Check the shoulder area, button front, sleeve room and hem while sitting and moving gently. If the issue is fit preference, describe the area that needs more or less room. A larger label may change several dimensions at once. The measurement guidance on our Size Guide can help you decide whether another available size would be useful.
A recommendation for careful handling is not a blanket rejection of a damaged, wrong or misdescribed item. You may need to open packaging or try on a garment to discover the problem. Explain what happened and provide useful photos. The 60-day window applies to every product for any reason, and no restocking fee applies. If a concern about condition affects the proposed resolution, it must be explained rather than hidden behind an automatic exception.
12. Returning several items without losing the item record
If you are returning more than one garment, identify each design, size and color in the request. Put the approved return reference and a list of the items inside the parcel if instructed, and keep a copy for yourself. Do not assume that an approval for one shirt covers every item in the original order. A parcel containing several approved items should be packed so buttons, decorative details and printed surfaces are not damaged by unnecessary pressure or loose objects.
Keep a postage receipt or tracking record when the chosen return method provides one. State which approved items the parcel contains so the receipt can be connected to the right case. The default inspection target is within 2 business days after arrival, and the approved refund then follows the 7 calendar day policy. A carrier scan showing arrival is useful evidence, but it does not by itself describe which items were in the parcel.
13. When your preferred exchange is unavailable
An exchange depends on the actual replacement variation being available. The same print in another size is a different order choice and should have its own confirmation. Do not assume that a style photograph or a similar shirt guarantees the exact requested garment. If the preferred size or color cannot be supplied, the refund path stays available under the policy. A substitute design should be accepted only when you actually want it.
For a group or matching outfit, a replacement may affect the colors or print scale of the overall look. Explain whether an exact match matters before accepting a suggested alternative. A new purchase should not be created automatically as a substitute for an unresolved exchange request. Confirm the return instructions, replacement item and shipping responsibility in writing so you know which step comes next and which item you are entitled to receive.
The return and refund policies work together
You can request a return for any product, for any reason, within 60 days of delivery. There is no restocking fee. The return-request deadline is different from the period for shipping an approved return back: our default ship-back period is 14 days after return approval. Contact us first so the correct return destination and instructions can be provided. A website address, a sender address on an old parcel or an address found on a search engine is not automatically the current returns address.
Return shipping is free when the item is damaged, defective, wrong or not as described; the store provides a prepaid label or reimbursement instructions. For a change of mind, including a size or color exchange, you pay the cost of sending the item back, and we pay to ship the exchange item out. An exchange depends on the requested item actually being available. If it is not, the refund path remains available. Do not buy a second item merely because you have asked for an exchange unless you intentionally want a separate purchase.
Approved refunds reach the original payment method within 7 calendar days of approval. Approval means that the return has been received and inspected, a photo claim has been approved, or a cancellation has been confirmed. A request for help, a postage receipt or a pending bank authorization does not necessarily identify that approval date. Ask for the date and refund reference if you need to follow the progress. Read Returns & Exchanges for the parcel process and Refund Policy for the money process.
Preparing a useful fit question
Choose a shirt that already fits the way you want the new one to fit. Button it, lay it flat without pulling the fabric, and measure across the chest from one underarm seam to the other. Write down whether your number is a flat width or a full circumference. These are different measurements: a flat chest width is approximately half the garment circumference, while a body chest measurement includes no extra room for movement. Sending the wrong type of number can make an otherwise careful comparison misleading.
Measure the back length from the top shoulder area to the hem using the method shown in the listing, if one is provided. Note whether the shirt is intended to be tucked in or worn loose. For a relaxed Hawaiian shirt, the amount of room you prefer at the chest, upper arm and shoulder is a personal choice. A smaller label is not automatically a better fit, and sizing up does not fix every problem. If your shoulders fit but the hem is too long, explain both concerns instead of asking only for a larger or smaller size.
For a gift, use measurements from an existing garment where possible. Do not infer a size from a photograph of the recipient or from their age alone. Matching outfits also do not require everyone to wear the same label size: each person needs their own comparison. Keep body measurements private when they are not needed, and never send a face photograph or identity document to support for an ordinary fit question. Ask for missing item measurements through Contact Us.
Keeping a clear record without sharing too much
A short record of the item link, SKU, selected size, selected color and date of your question is often more useful than several screenshots without context. If you are discussing an existing order, add the order number and the email used at checkout. Keep the original confirmation and any later change confirmation together. A reply in the same email thread helps avoid applying a request to the wrong variation or missing an important date. An initial message is a request; it is not proof that a change, refund or return has already been approved.
When a photo is needed, show the relevant part of the garment and explain what the photo is meant to demonstrate. A full front view plus one detail can distinguish a wrong design from a print placement concern. Crop out unrelated people, documents, addresses and background items. For a delivery label, obscure details that are not needed to identify the issue. Never include a full payment card number, security code, account password or one-time authentication code in an attachment or support message.
For any time-sensitive issue, state the date and time zone in plain words. Saying “today” or “last Friday” can become ambiguous when a message is reviewed later or when you and the store are in different countries. Delivery dates, return-request dates and cancellation requests each serve different purposes. Write the event next to the date so the sequence is clear. You can find the applicable processes on Cancel or Change an Order and Refund Policy.
Contact HawaiiDShop
Write to [email protected] with the page or item you are asking about. Never send passwords, payment card details or account verification codes. You can also read our Help Center, FAQs and contact guidance. Our response target is 1 business day. If your question concerns an order, keep the correspondence in one email thread so the item, dates and requested resolution remain together.