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\nOrdering is currently unavailable while product information and payment processing are being verified. The guidance below describes our store policies and how to prepare a question; it does not confirm that any pictured garment is available to buy.
\nPlans change. This page explains how to cancel an order, or change its size, colour, quantity, items or shipping address, what we can still change once preparation has started, and how quickly you are refunded when an order is cancelled.
\nYou can cancel or change your order free of charge within 24 hours of placing it, as long as it has not been handed to the carrier. We start preparing orders quickly, so contact us as soon as you know you need a change. After the window has passed, we still do our best to make the change until the parcel leaves us.
\nIf a change affects the total, we explain it before proceeding. Any extra payment requires your agreement through an enabled secure payment route. Approved refunds reach the original payment method within 7 calendar days.
\nOnce a parcel is with the carrier, we can no longer cancel it. Please accept the delivery and start a return within 60 days under our Returns & Exchanges Policy. If you only need an address change, we ask the carrier to redirect the parcel, although the carrier decides whether a redirect is possible.
\nWhen we confirm your cancellation, we refund everything you paid, including shipping and taxes, to your original payment method, and it reaches you within 7 calendar days of our confirmation. See our Refund Policy for details.
\nWe may need to cancel an order if an item becomes unavailable, a price was displayed incorrectly, the payment cannot be verified, or the address cannot be delivered to. If that happens, we email you straight away and refund the full amount, received within 7 calendar days. Where possible we also suggest an in-stock alternative.
\nQuestions about an order you have just placed? Email support@hawaiidshop.com and include your order number. You can also check Order Tracking or read our Shipping & Delivery policy.
\nState both the current variation and the requested one. For example, a request can identify the design, the size presently on the order and the size you want instead. The words “the larger one” can be ambiguous if there are several size steps or several garments in the order. If you are changing color, use the item’s published color label and include the product link. A campaign image does not create a new color option.
\nBefore requesting a size change, compare the measurements for the exact item rather than another product family. If the new size is unavailable, ask whether you prefer to keep the original or cancel the relevant line. Do not let a second message silently overwrite the first. A confirmed change should identify the final variation and any difference in the total. No new charge should be taken merely because you asked whether a change is possible.
\nSend the complete corrected address through the same private support thread as the order reference. Explain which part was wrong and whether the destination country is changing. A unit number can be important even when the street and postal code are correct. Do not post your address on a public page to accelerate the request. A country outside the configured United States, Canada, New Zealand and Australia delivery area is not an available destination simply because the parcel has not yet shipped.
\nAfter carrier handoff, an address change is a request to the carrier rather than an edit to an unsent label. The available options depend on the real route, and no redirect is guaranteed. Ask for the current parcel status before arranging a new delivery plan. If a parcel is returned because of an address issue, the store should explain the next step and any applicable policy instead of treating the original correction request as proof that delivery was fixed.
\nWhen an order contains several shirts, say whether you want to cancel one item, several specified items or the whole order. If you intended matching outfits and one required size cannot be supplied, explain whether the remaining pieces still meet your needs. A partial cancellation should identify which lines remain active and which amount is being refunded. It should not leave you guessing from a new total alone.
\nWhen a cancellation is confirmed before shipping, the relevant payment amount is refunded to the original method and received within 7 calendar days. Keep the confirmation date and amount with the order record. If the order was never paid, a pending authorization or unpaid order can require a different payment-state explanation from a captured charge. The store does not currently accept orders, so no email conversation should be used as a substitute payment route.
\nA short record of the item link, SKU, selected size, selected color and date of your question is often more useful than several screenshots without context. If you are discussing an existing order, add the order number and the email used at checkout. Keep the original confirmation and any later change confirmation together. A reply in the same email thread helps avoid applying a request to the wrong variation or missing an important date. An initial message is a request; it is not proof that a change, refund or return has already been approved.
\nWhen a photo is needed, show the relevant part of the garment and explain what the photo is meant to demonstrate. A full front view plus one detail can distinguish a wrong design from a print placement concern. Crop out unrelated people, documents, addresses and background items. For a delivery label, obscure details that are not needed to identify the issue. Never include a full payment card number, security code, account password or one-time authentication code in an attachment or support message.
\nFor any time-sensitive issue, state the date and time zone in plain words. Saying “today” or “last Friday” can become ambiguous when a message is reviewed later or when you and the store are in different countries. Delivery dates, return-request dates and cancellation requests each serve different purposes. Write the event next to the date so the sequence is clear. You can find the applicable processes on Cancel or Change an Order and Refund Policy.
\nChoose a shirt that already fits the way you want the new one to fit. Button it, lay it flat without pulling the fabric, and measure across the chest from one underarm seam to the other. Write down whether your number is a flat width or a full circumference. These are different measurements: a flat chest width is approximately half the garment circumference, while a body chest measurement includes no extra room for movement. Sending the wrong type of number can make an otherwise careful comparison misleading.
\nMeasure the back length from the top shoulder area to the hem using the method shown in the listing, if one is provided. Note whether the shirt is intended to be tucked in or worn loose. For a relaxed Hawaiian shirt, the amount of room you prefer at the chest, upper arm and shoulder is a personal choice. A smaller label is not automatically a better fit, and sizing up does not fix every problem. If your shoulders fit but the hem is too long, explain both concerns instead of asking only for a larger or smaller size.
\nFor a gift, use measurements from an existing garment where possible. Do not infer a size from a photograph of the recipient or from their age alone. Matching outfits also do not require everyone to wear the same label size: each person needs their own comparison. Keep body measurements private when they are not needed, and never send a face photograph or identity document to support for an ordinary fit question. Ask for missing item measurements through Contact Us.
\nYou can request a return for any product, for any reason, within 60 days of delivery. There is no restocking fee. The return-request deadline is different from the period for shipping an approved return back: our default ship-back period is 14 days after return approval. Contact us first so the correct return destination and instructions can be provided. A website address, a sender address on an old parcel or an address found on a search engine is not automatically the current returns address.
\nReturn shipping is free when the item is damaged, defective, wrong or not as described; the store provides a prepaid label or reimbursement instructions. For a change of mind, including a size or color exchange, you pay the cost of sending the item back, and we pay to ship the exchange item out. An exchange depends on the requested item actually being available. If it is not, the refund path remains available. Do not buy a second item merely because you have asked for an exchange unless you intentionally want a separate purchase.
\nApproved refunds reach the original payment method within 7 calendar days of approval. Approval means that the return has been received and inspected, a photo claim has been approved, or a cancellation has been confirmed. A request for help, a postage receipt or a pending bank authorization does not necessarily identify that approval date. Ask for the date and refund reference if you need to follow the progress. Read Returns & Exchanges for the parcel process and Refund Policy for the money process.
\nWrite to support@hawaiidshop.com with the page or item you are asking about. Never send passwords, payment card details or account verification codes. You can also read our Help Center, FAQs and contact guidance. Our response target is 1 business day. If your question concerns an order, keep the correspondence in one email thread so the item, dates and requested resolution remain together.
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